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Customer support | Available 24/7

715-568-4830

Visit our office | 8am–4:30pm M-F

1120 15th Ave, Bloomer, WI 54724

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FAQs

Internet

Fiber connections provide you with access to virtually unlimited bandwidth capacity and speed—up to a Gig and beyond—enabling you to enjoy a better experience whether you are downloading and uploading large files, using cloud storage systems, streaming video, gaming, video chatting, and so on. Regardless of the number of devices connected in your home, fiber keeps you connected with increased service reliability and stability. Gig speeds are the gold standard for service and convenience. One Gig is the name for a connection of up to 1,000 Mbps. Gig speeds are ten times faster than the national average.

We, at Bloomer Broadband, continue to evaluate areas for future broadband expansion opportunities—to bring Gig speeds to more area homes and businesses. Perhaps your area will be next!

If you want to know when fiber will be available in your area, please give us a call at 715-568-4830.

Yes, there is currently one government program Bloomer Broadband participates in:

Lifeline – This program, provided by the FCC’s Federal Universal Service Fund, offers a discount on internet (or phone) services. To learn more about this program and verify eligibility, visit Lifeline Support.

Give our office a call at 715-568-4830 and we will walk you through the easy process of moving your services to another location.

Phone

We have provided instructions for accessing your voicemail, recording greetings, changing your password and retrieving messages in an easy-to-follow document.

Caller ID, call waiting, and three-way calling services come standard with all phone packages. Additional charges will apply to other features like call forwarding, call tracing, selective distinctive ring and others. For instructions on how to set up and use any of our phone features, please reference our Custom Calling Features document.

If you wish to be identified as someone who doesn’t wish to receive telemarketing calls, visit Wisconsin’s Do-Not-Call Registry webpage or call 1-866-966-2255.

If you wish to be identified as someone who doesn’t wish to receive telemarketing calls, visit the National Do-Not-Call Registry webpage or call 1-888-382-1222.

Cordless phones require power, so they will not work until the electricity is restored. Most non-cordless phones have a battery backup and should be functional even if the power goes out.

Yes – Bloomer Broadband participates in a telephone service discount program through the FCC’s Federal Universal Service Fund. To learn more about the program and check for service eligibility, please visit Lifeline Support.

A change of number can be made upon request.

Give our office a call at 715-568-4830 and we’ll walk you through the easy process of moving your services to another location.

TV

Tune in to channel 999 for help with all of your TV functions.

Have your Bloomer Broadband statement handy as you will need your account number and the last name that appears on the statement Go to https://www.wtve.net/ and click Register. Fill out the required information. Note your password and keep it in a safe place. Bloomer Broadband employees cannot recover WTVE passwords.

You will be able to access all the networks/channels that are included in your Bloomer TV package; however, not all networks/channels are available through WatchTVEverywhere. Once you have register you will be able to view what is available.

Unplug the power cord from the back of the STB for 5 seconds. Plug the power cord back into the STB. Your STB will take roughly 2-6 minutes to reboot.

Possible solutions: (1) Check your Parental Control settings to determine if the settings are blocking the movie (2) Check your Channel Blocking settings to determine if the channels are blocked (3) The movie may already be playing. Some PPV movies won’t let you order the show once it has begun.

Possible solution: Most likely the wrong input is selected. To correct this, do the following: With the television and STB on, hit the TV button on your remote then the input button on your remote. Keep pushing the input button on your remote until it goes through all the options or until your picture comes back on. If the input button does not do anything, you can change the input or source by physically changing the channel using the up or down button on your television box.

Possible solution: Press the STB button located in the upper right hand corner of your remote. Make sure that it lights up when pushed.

Possible solutions: (1) You will need to use the VCR/DVD/DVR controls on your Set Top Box Remote Control. (2) To stop the program, press the stop button instead of the exit button.

Possible solutions: (1) You will need to activate Parental Controls by pressing the menu button (2) You need to make sure there is a checkmark next to Parental Controls in the settings option. (3) You need to make sure that the Movie & TV Ratings are listed to your desired content.

Possible solution: The cable connected to your television may be disconnected or loose. Make sure the cable is tightened and reconnected.

Possible solutions: (1) The signal may not be reaching your TV. Make sure all the cables are connected properly on the back of your Set Top Box and your TV. (2) Make sure your Set Top Box is turned on and displays a green light. (3) The TV may not be on the right channel to display input. Using a Remote Control, make sure the TV is on the correct channel or the correct Input. (4) After trying solutions 1 and 2, if there’s still no picture, you will need to reboot your system. To do this, unplug the Set Top Box and plug it back in. It will take up to 2-6 minutes for your system to restart.

Possible solutions: (1) Check all cables. (2) If your television is hooked up to coax cable, it may be on the wrong channel. Try going to channel 3 or 4. Try changing inputs on your TV.

Possible solution: The mute button may have been pressed on the Remote Control. Press the mute button to restore the sound and volume.

Possible solution: The power cord may be disconnected. Make sure that the Set Top Box is plugged into a live electrical outlet.

Possible solutions: (1) Try replacing the batteries. You will need two AAs or two AAAs. (2) The component may not be programmed into your remote. See page 5 of the guide for set-up. (3) The component may not be selected. To do so, simply press the STB, TV, DVD, or AUX button.